Return Policy

We will accept any of our listed Kits we sell as a return for full credit less shipping costs within 30 days of receiving the product(s), except specially fabricated structures that we have specifically designed for you. You are responsible for shipping charges back to us. Please read the full explanation below for exceptions and conditions.

You must return the item(s) in its original condition and in its original box or container. The customer is responsible for the safe and undamaged return of all items. Do not reuse packing or shipping boxes that have been damaged. Upon receiving the item(s) back, we will inspect them to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back.

Amount of refund

Shipping charges are not refundable. If the original shipping charge is indicated on your invoice, your refund will not include that shipping charge.

Refused shipments at time of delivery

Orders that are refused at time of delivery where a shipping expense has been incurred by us, will be subject to no refund of the shipping charge to you and an additional charge for the shipping fee back to us. If for any reason you feel that a shipment is not acceptable, call us immediately at 619-462-9663. In cases of damage occurred by shipping, you must notify the Shipper of any damages before you sign the Freight Bill. The shipping charges will be waived, if a successful claim can be filed against the shipper with your assistance. Taking some photographs of any damage at time of delivery is usually helpful.

Special orders

Any order that is considered special fabrication is not returnable and therefore not refundable, unless the product is damaged. Only products that are advertised as our standard product line can be accepted for returns.

Pricing Errors and Omissions

As we look to increase the number of items being offered on our site, the chance increases that an item may be shown with an incorrect price. We work hard to avoid these errors, but they can happen. If we have made a mistake on an item you are wanting to purchase, we will attempt to honor that price if at all possible. Unfortunately there may be times when we cannot honor a wrong price and, therefore, we reserve the right to cancel any order.

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